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Customer Care Specialist

Cairo, Egypt

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I Value Solutions is a dynamic and innovative software company and Odoo partner located in Egypt, the US, and KSA, providing services to the MENA, US, and EU regions. Dedicated to providing comprehensive Odoo ERP solutions, top-notch professional consultation, implementation, training, and support services.

Role Overview

We are seeking a proactive and organized Customer Care Specialist to manage client communication and expectations across three distinct brands.

This role will primarily handle communications, ensuring prompt and professional responses, booking meetings with the appropriate internal departments (sales, technical consultants, or trainers), and especially coordinating consultation and mentorship meetings with the expert consultant.

Arabic speakers only, male or female

Client Communication Management

  • Act as the first point of contact for incoming WhatsApp messages and calls for all three brands.
  • Respond promptly to inquiries, ensuring professional, friendly, and helpful communication.
  • Route requests to the correct department or team (e.g., sales, technical pre-sales, training, or support).

Scheduling & Coordination

  • Manage and coordinate meeting bookings using shared calendars and scheduling tools.
  • Schedule consultation and mentorship sessions for the expert consultant with clients worldwide.
  • Follow up with leads or clients regarding reschedules, confirmations, or reminders.

Brand-Specific Support

  • Assist clients with inquiries related to ERP solutions and services.
  • Answer questions about course content, registration, payments, and access.
  • Handle VIP client communication, book strategic consultation slots, and maintain a smooth flow of mentorship sessions.

Operational Support

  • Maintain organized logs of communications and client interactions using internal tools or CRMs.
  • Gather client information and prepare summaries for internal teams prior to meetings.
  • Monitor response times and ensure adherence to SLAs and communication KPIs.
  • 1–3 years of experience in customer service, front office, or admin support (preferably in the tech or education sector, or as a personal assistant).
  • Excellent communication skills in both English and Arabic (written and spoken).
  • Comfortable using WhatsApp Web, Google Calendar, Zoom, and scheduling tools (e.g., Calendly or similar).
  • Strong organizational skills with the ability to manage multiple conversations and schedules at once.
  • Professional, positive, and solution-oriented attitude.
  • Knowledge of CRM systems or Odoo is a plus, but not required (training will be provided).

✽  What We Offer

Benefits of Working at 

I Value Solutions

At I Value Solutions, we offer a supportive and collaborative work environment where your ideas and contributions are valued. You will have the opportunity to work with a talented and passionate team and make a significant impact on your growth and success.

  • Multi-brand exposure: Gain experience working across a software company, a learning academy, and a personal consultancy.
  • Growth opportunity: Learn the ins and outs of ERP, client relationship management, and digital consultation operations.
  • Flexible work environment: Opportunity to work remotely or in a hybrid model, depending on location.
  • Team-focused culture: Work closely with sales, consultants, and trainers in a collaborative environment.
  • Mentorship and learning: Direct access to a learning-driven culture with ERP and business experts.
Apply Now!